Public AI resource / Support operations
Ecommerce Support
Intent Classifier
A multilingual semantic-routing baseline for five common ecommerce support intents, with a human-review gate for uncertain messages.
- Taxonomy
- 5 intents
- Runtime
- In-browser
- Language
- Multilingual
Preparing local model
The first load downloads a quantized public model and caches it in your browser.
Message intake
Local inference
Support routing workspace
0 / 800
Use synthetic or fully anonymized text only. Never paste real customer data.
Routing decision
Waiting for a message
The model result, queue destination, and comparison scores will appear here.
Detected intent
0% match
Delivery
Suggested queue
Logistics
Clear routing signal
The leading intent is sufficiently separated in this comparison.
Closest synthetic pattern
Relative intent match
Not calibrated probabilities
Responsible baseline
Semantic similarity with a human fallback
A public multilingual embedding model compares the message with synthetic intent patterns. Close results stay in human triage instead of forcing an automated decision.
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